Refund Policy

This Refund Policy explains how cancellations, changes, and refunds are handled for bookings made through BS ONLINE.

1. General Rule

Refund eligibility depends on the fare rules, supplier policies (airline/hotel/operator), and the type of service booked. Service fees charged by BS ONLINE, if any, may be non-refundable unless otherwise stated.

2. Flight Bookings

• Refundable tickets are processed as per airline fare rules and timelines.
• Non-refundable tickets generally do not qualify for a refund, except where the airline allows credit, date change, or special waiver.
• Airline taxes or partial refunds, if applicable, are returned only after confirmation from the airline.

3. Hotels, Holidays & Other Services

• Hotel and package cancellations follow the property/operator cancellation policy.
• Peak-season, promotional, and special-fare bookings may be non-refundable.
• No-shows are usually non-refundable.

4. Visa, Insurance & Document Services

Fees for visa assistance, insurance, PAN, or document processing are generally non-refundable once the application or processing has started, unless a refund is expressly agreed in writing.

5. How to Request a Refund

To request a cancellation or refund, contact us with your booking reference and details:

• Email: ask@bsonline.co.in
• Phone: +91 9732323300

We will review the request with the concerned supplier and update you on eligibility and timelines.

6. Refund Timeline

Approved refunds are processed after we receive confirmation and funds from the airline/supplier. Bank or payment-gateway timelines may take additional working days to reflect in your account.

7. Cancellations by Supplier

If a booking is cancelled by an airline, hotel, or operator, we will assist you with an alternate option or refund as per the supplier's policy.

8. Policy Updates

BS ONLINE may update this Refund Policy periodically. The latest version will always be available on this page.